Terms & Conditions Mike’s Luxury Events
1 Reservations
1.2 Booking Confirmation
Mike’s Luxury Events will confirm your reservation by email.
1.3 Prepayment Requirement
A reservation is only considered valid once prepayment has been received. Any booking without prepayment will be treated as invalid.
1.4 Vehicle Availability
For sedan and minivan bookings:
- For reservations made at least 48 hours before the scheduled pick-up, we guarantee the availability of a vehicle with a driver for pick-ups in Amsterdam or at AMS Schiphol Airport.
- Reservations made within 48 hours of the scheduled pick-up will be handled on a best-effort basis. If no vehicle is available, the booking will be cancelled and refunded.
- If the requested vehicle type is unavailable, we will contact you to propose an alternative. If we cannot reach you, transportation will be provided using the alternative vehicle.
1.5 Reservation Changes
For sedans and minivans:
- Changes made 7 days or more before the scheduled pick-up are free of charge.
- Changes made within 7 days may incur additional fees.
For the Maybach, midi buses, and coaches:
- Changes made 23 days or more before the scheduled pick-up are free of charge.
- Changes made within 23 days may incur additional fees.
2 Liability
2.1 Client Responsibility
The tenant is responsible for themselves and all accompanying passengers.
2.2 Vehicle Damage
Any damage caused by passengers will be charged to the tenant.
2.3 Smoking and Drug Use
Smoking and drug use are strictly prohibited in all vehicles.
2.4 Food and Beverages
Personal food and beverages may not be consumed inside the vehicles.
2.5 Cleaning Fees
If a passenger becomes ill and causes damage, a minimum cleaning fee of €250 will be charged, plus any applicable loss-of-income costs depending on the vehicle type.
3 Arrival Instructions
3.1 Airport Pick-up
Upon arrival, please ensure your mobile phone is switched on. Our chauffeur will send a text message with meeting point details.
3.2 Contact Information
If you cannot locate your chauffeur and cannot reach them by phone, please contact Mike’s Luxury Events immediately.
3.3 Flight Delays
Please notify us of any flight delays. Delays of up to 5 hours incur no additional cost. Delays exceeding 5 hours will incur a minimum fee of €75.
3.4 Flight Changes
Any changes to your flight number or date must be communicated immediately. Changes or cancellations made within 48 hours of the original departure date are non-refundable.
4 Transfers
4.1 Service Area
Our rates apply only to transfers with pick-up or drop-off locations in Amsterdam or AMS Schiphol Airport.
4.2 Additional Charges
Bookings with pick-up or drop-off locations outside Amsterdam or AMS Schiphol Airport will incur additional charges for extra distance and travel time.
4.3 Additional Stops
Additional stops during a transfer cost a minimum of €50, depending on the vehicle and duration of the stop.
- Waiting Time
5.1 Airport Pick-ups
For international and European flights, we provide 70 minutes of free waiting time after landing. After this period, a minimum fee of €50 will apply, depending on the total waiting time.
5.2 City Transfers
For city or airport transfers, we provide 15 minutes of free waiting time after the scheduled departure time. After this period, a minimum fee of €30 will apply.
6 Hourly / As Directed Service
6.1 Minimum Duration
The minimum booking duration is 3 hours, calculated from our Amsterdam garage and back.
6.2 Kilometer Allowance
Each service hour includes 30 kilometers free of charge. Additional kilometers will be billed based on the selected vehicle.
6.3 Return Charges
If the service ends outside Amsterdam or AMS Schiphol Airport, extra kilometers and travel time to return to Amsterdam will be charged.
7 Force Majeure
7.1 Unforeseeable Circumstances
Mike’s Luxury Events is not liable for delays, changes, or cancellations caused by force majeure, including accidents, traffic congestion, vehicle breakdowns, police checks, terrorism, severe weather, system malfunctions, and similar events.
7.2 Subcontractors
We are not responsible for errors made by subcontractors.
7.3 Non-refundable Costs
Costs resulting from cancellations due to force majeure are non-refundable.
8 Lost Property
Mike’s Luxury Events is not responsible for items left behind in the vehicles.
9 Cancellations
9.1 Maybach, Midi Buses, and Coaches
- 23+ days before pick-up: No cancellation fee
- 14–23 days before pick-up: 50% fee
- 3–14 days before pick-up: 75% fee
- Within 3 days: 100% fee
9.2 Non-refundable Items
Entrance tickets or other pre-purchased items cannot be refunded.
9.3 Driver Expenses
Pre-booked driver overnight stays are non-refundable.
9.4 Cancellation Notification
A cancellation is valid only once received by email.
9.5 Company Cancellations
Mike’s Luxury Events may cancel a reservation due to system errors or force majeure. Paid reservations will be refunded up to the amount paid.
9.6 Handling Fee
Refunds are subject to a 3% handling fee.
10 No Show Policy
10.1 No Show Charges
In the event of a No Show, 100% of the booking amount will be charged.
10.2 Airport Pick-up No Show
A no-show fee applies 15 minutes after baggage handling if the passenger is not present at the arrival hall/gate.
10.3 City Transfer No Show
A no-show fee applies 30 minutes after the scheduled pick-up time if the passenger is not at the pick-up address.
11 Discount Codes
11.1 Validity
Discount codes are valid only for the specific service approved by Mike’s Luxury Events.
11.2 Fraud Prevention
We reserve the right to cancel bookings in cases of suspected fraud.
12 Vehicles
12.1 Vehicle Monitoring
All vehicles are continuously monitored to minimize the risk of breakdowns.
12.2 Breakdown Procedures
If a breakdown occurs and the vehicle cannot continue, we will arrange a replacement vehicle or compensate the tenant for the unused portion of the ride.
12.3 Vehicle Standards
We aim to provide Mercedes vehicles. If unavailable, an equivalent vehicle will be supplied.
13 Rates
13.1 Included Services
Rates include all local taxes, meet & greet airport service with nameplate, onboard Wi-Fi, and bottled water. Rates exclude 9% VAT.
13.2 Excluded Costs
We do not charge administration fees, airport/city parking fees, fuel surcharges, gratuities, or state sales taxes.
13.3 Parking Costs
Parking fees may apply for Mercedes Sprinter buses and touring coaches.
13.4 Driver Expenses
Driver meals and overnight expenses are not included. Meal fees apply only for bookings of 8 hours or more.
13.5 Night Surcharge
A 15% night surcharge applies between 10:00 PM and 06:00 AM.
- Payments
14.1 Payment Methods
We accept credit cards, bank transfers, and iDEAL payments.
14.2 Bank Transfer
Bank transfers must cover the full amount without shared bank fees.
14.3 Additional Fees
Credit card payments incur a 3–4% fee, depending on the issuing country.
15 On-Time Guarantee
15.1 Guarantee
We guarantee 100% on-time pick-up.
15.2 Exceptions
This guarantee does not apply in cases of:
- Force majeure (see Article 7)
- Bookings made by partners for midi buses or coaches
16 Privacy
Mike’s Luxury Events complies with GDPR regulations and processes only the data necessary to deliver our services. We handle your information responsibly and never sell it to third parties.
17 Copyright
All texts and photos on our website are protected. Unauthorized use or reproduction is prohibited and may result in legal action.